Returns and Refunds Policy

At penplot.store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and transparent return process.

1. Return Period

We accept returns within [14/30] calendar days after receiving the order.

2. Conditions for Return

For a return to be accepted, the product must meet the following conditions:

• Be unused and in perfect condition

• Maintain its original packaging

• Include all its tags and accessories

We reserve the right to refuse returns that do not meet these conditions.

3. Products Not Eligible for Return

Returns are not accepted in the following cases:

• Personalized or custom-made products

• Promotional or clearance items (if applicable)

• Products used or damaged by the customer

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of the refund.

If approved, the refund will be processed using the same payment method used for the purchase, within [3] business days.

5. Return Costs

• If the return is due to the customer's decision, shipping costs will be borne by the customer.

• If the error is ours (defective or wrong product), we will cover the costs.

6. Exchanges

If you wish to exchange a product, please contact us first to manage the process correctly.

7. Contact

For any questions about returns or refunds, you can write to us at:
penplotcarrot@gmaill.com

We are here to help and ensure your satisfaction.